If the event has passed, there may be a video recording available – see below..
Managing Performance: The Manager as Coach
May 19 11-1230 – recording available
Managers who build relationships with their teams through a coaching approach, build long-lasting, powerful relationships. On this 90-minute workshop we will introduce:
Managing Performance: Giving Feedback
May 22 11-1230 – recording available
Getting results from your team involves high quality feedback.
In this session
Giving our teams clear information on their performance is the most essential skill for a manager at any level. We’ve learned that most managers know this, but our relationship with giving feedback is personal: For some of us feedback is a process which has been used against us in the past, so we avoid it. For others feedback is a process which can damage our relationship with people we care about, so we avoid it.
Feedback is none of these things: it is about closing the gap between performance and potential. We offer it skilfully and authentically to people we care about. In this workshop we will explore how authentic leaders respect what is known about good process, including:
May 26 11-1230
90 minutes introducing some useful techniques for getting the best from ourselves each shift.
Setting Team Direction
May 27 11-1230
How people behave in groups is complex, and most leaders know much less about getting the best out of teams than they do about managing individuals. In this 90-minute workshop we explore:
Being a Role Model
May 28 11-1230
We will explore together the 8 characteristics of a role model as described by Julie Phillips