The Badge – attend now, pay in 2021

For managers new to management

Two days over two weeks

£395.00 – write your own payment terms to pay by December 31st 2021, or pay by day 1 and take off 10%


A purpose-designed intensive two-day programme in which supervisors and team leaders can develop the skills needed to fulfill their vital management roles in the restaurant.


  • To manage others well, we must tap into their individual motivators
  • To manage others well we must also model the qualities we expect from them, not just the skills
  • How people respond to you. What they infer about the kind of person you are – this matters. Whilst self-awareness is important in every area of life, it is essential when dealing with professional relationships.
  • Feedback is an essential ingredient if performance is to be maintained – and improved.


Through activity we explore the following:

  • Learning from experience to date
  • Reflecting on lessons from the people who have had the greatest impact on your development as a manager – benchmarking your current approach to development against this.
  • What the experts have taught us about shift management in bars & restaurants
  • Some practical tips on areas where managers tend to run into trouble.
  • Some guidelines on managing colleagues who are also friends.
  • Good habits
  • Giving and receiving feedback– taking the initiative to give others feedback about their performance – without causing damage or being seen to use techniques
  • The importance of connecting with the individualism of the people you manage.
  • How to influence others positively, authentically and maintain good relationships.
  • How did we become the leader we are today? What might we change?
  • Recognising different leadership styles and how/when/whether to use them
  • Recognising and employing resourceful states: Being available, energetic, consistent and positive.
  • Drawing resources from the past using the Peak Experience technique: What’s happening when you’re at your best?
  • Action planning




October 2020 programme

Tuesday 30 September

Tuesday 6 October

November 2020 programme

Tuesday 10 November

Tuesday 17 November