Autumn 2020 special: How to Have a Great Conversation

A six-hour workshop for bar & restaurant managers

Available face to face and online

In these uncertain times, success hinges on the quality of the conversations between ops and gm, gm and team, head chef and brigade

Whether it’s a coaching or a performance conversation, a logistical, wellbeing or creative conversation –  there’s never been a more important time to be sure that your business conversation skills are up to scratch.

Join us at Capital Studios Wandsworth, for a full-day workshop  or create your own online pathway

Face to face dates options:

One single day (1000 – 1600)

Thursday 15 October 2020

Thursday 29 October 2020

Thursday 12 November 2020

Thursday 26 November 2020

Online options

Three 2-hour sessions: build your own pathway

Session 1 – 1000-1200

Session 2 – 1230 – 1430

Session 3 – 1500 – 1700

all available on

Thursday 22 October 2020

Thursday 5 November 2020

Thursday 19 November 2020


Workshop outline

Session 1

All-purpose conversational tools

  • Ready to learn yourself – entering the conversation
  • Being present: Using rapport to maintain trust
  • Not repeating yourself – using the SSS framework
  • I’m OK you’re OK – two grown-ups in a conversation
  • Avoiding pontification: using sticky messages to enable understanding

Session 2

Enabling Perspective

  • Mental rehearsal
  • Perceptual positions

Coaching tools

  • Drawing resources from the past using the Peak Experience technique: What’s happening when you’re at your best?
  • Understanding and managing self-limiting beliefs
  • Using mental rehearsal and visualising as conversational tools
  • Using biography as a conversational tool

Session 3

Navigation tools

  • The conversational compass
  • Goal setting using the well-formed outcome frame
  • Using the Herrmann Brain Dominance Instrument in everyday conversation
  • Staying on track, signposting, summarising and paraphrasing

Tools for tricky conversations

  • Saying no and asking for what you want
  • A useful framework for those difficult conversations
  • Giving feedback: good process to use, out of date techniques to avoid
  • Problem performers; some questions to ask yourself

Workshop fee

£195.00 per person

20% reduction for self-funders